TRIPSICA / HELP & SUPPORT

Frequently Asked Questions

Travel businesses | Help center content library

Find answers on trip creation, accuracy, editing, proposals, knowledge, quotations, booking, integrations, billing, privacy and support.

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Getting Started & Account Basics

8 FAQs
What is Tripsica, and who is it designed for?

Tripsica is an AI-powered travel itinerary creation platform built for travel agents, tour operators, destination management companies (DMCs), travel consultants, and other travel businesses. It helps you create personalized, professional travel itineraries faster, so you can spend more time serving customers and growing your business.

How is Tripsica different from other AI itinerary generators?

Tripsica goes beyond simply suggesting destinations and attractions. It focuses on real-world travel accuracy, practical logistics, personalized experiences, and professional presentation. It also enables travel businesses to refine itineraries using AI and incorporate their own destination knowledge and supplier preferences.

How much does Tripsica cost, and how do I get started?

Tripsica offers subscription-based access for travel businesses. Visit our Pricing page to explore available plans and features. Getting started is simple: sign up, enter your travel requirements, generate an itinerary, and customize it to suit your client's needs.

Do I need travel-planning experience to use Tripsica?

Tripsica is designed to make itinerary preparation easier for travel professionals. You should still apply your destination expertise and review every proposal before sending it to a traveler.

Can independent advisors and larger travel teams both use Tripsica?

Tripsica is intended for individual travel consultants, agencies, tour operators, and DMCs. Team-specific access and administration options depend on your plan and account setup.

How do I create my first trip?

Sign up, enter the destination, dates, travelers, preferences, and other requirements, generate a draft itinerary, then review and refine it before sharing.

Can I try Tripsica before purchasing a subscription?

Check the current signup and Pricing pages for any free access, trial terms, and plan limits. Offers may change.

Where can I see my subscription features?

Consult your account or the current Pricing page for included features and limits. If a feature is not visible, contact support with your plan name.

AI Itinerary Creation & Personalization

10 FAQs
Can I create personalized, multi-city and multi-country itineraries?

Absolutely. Tripsica supports customized itineraries across multiple cities and countries. You can tailor trips based on travel dates, budgets, interests, group composition, and travel preferences—whether it's a family vacation, honeymoon, luxury holiday, or complex international journey.

Can I edit itineraries using AI?

Yes. Tripsica allows you to refine itineraries through natural-language instructions. You can ask AI to change activities, adjust schedules, modify travel pace, or personalize experiences without having to rebuild the entire itinerary.

What details should I provide for the best itinerary?

Include travel dates, departure city, destinations, traveler ages, interests, mobility needs, pace, budget, accommodation preferences, and any must-do or must-avoid experiences.

Can Tripsica create trips for families, couples, groups, and business travelers?

You can tailor requests for different traveler profiles and group compositions. Review recommendations against each group’s specific needs.

Can I request a relaxed or fast-paced itinerary?

Yes. Describe the preferred pace and any limits on daily activities or transit time when creating or refining the trip.

Can I add must-see attractions or exclude places?

Yes. Specify required stops and exclusions in your request or subsequent AI edits, then confirm the revised itinerary reflects them.

Can I change the duration or dates after generating a trip?

Request date or duration changes using itinerary refinement. Recheck schedules, availability, and travel logistics after major changes.

Can I plan themed or niche trips?

Tripsica can help structure requests around themes such as culture, food, wellness, adventure, heritage, or luxury. Supply specialist requirements and validate niche experiences with local experts.

Can Tripsica work with incomplete client briefs?

You can start with the details you have, but missing dates, budget, traveler needs, or routing information can reduce precision. Fill gaps before finalizing a proposal.

Will two clients receive the same itinerary?

Outputs can differ based on traveler preferences, dates, constraints, and the information provided. Review and personalize each itinerary rather than assuming it is unique by default.

Accuracy, Routes & Practical Logistics

10 FAQs
How accurate are Tripsica's AI-generated itineraries?

Tripsica is designed to generate practical, geographically sensible itineraries by considering travel times, distances, scheduling, and destination-specific information. While AI significantly reduces manual planning effort, we recommend verifying time-sensitive details such as opening hours, flight schedules, and availability before confirming bookings.

Does Tripsica consider real-world travel logistics and time zones?

Yes. Tripsica considers travel distances, journey durations, flight arrival and departure times, local time zones, and logical sequencing of activities. This helps create itineraries that are not only appealing but also practical for travelers to follow.

Does Tripsica account for transfers between activities?

Tripsica is designed to consider travel distances and journey durations. Confirm the actual transfer mode, traffic, pickup locations, and buffer time for your specific trip.

Does Tripsica verify opening hours and closure days?

Time-sensitive details can change. Independently verify operating hours, seasonal closures, reservation requirements, and public-holiday schedules before confirmation.

Are flight times shown in local time?

Tripsica is designed to consider flight arrival and departure times and local time zones. Verify flight details against the airline and ensure connections allow sufficient time.

Can I rely on suggested connections and layovers?

Treat suggested connections as planning inputs, not confirmed feasibility. Check airline minimum connection times, terminals, baggage transfer, immigration, and ticketing rules.

Does Tripsica consider traffic and seasonal conditions?

Travel-time estimates are useful for planning but may not reflect real-time traffic, weather, strikes, or disruptions. Recheck closer to travel.

Can I plan accessible or mobility-sensitive travel?

Provide mobility requirements and desired walking limits. Independently verify accessibility, transportation, hotel facilities, and attraction arrangements directly with providers.

What should I do if an itinerary includes an incorrect place or route?

Edit the affected activity or ask AI to revise it, then recheck the surrounding schedule. Report recurring errors to support with the trip details.

Are visa, health, and entry requirements guaranteed to be current?

No. Always consult official government and carrier sources for visa, passport, transit, health, and entry requirements. Tripsica itinerary content is not a substitute for official guidance.

Editing, Sharing & Proposals

9 FAQs
Can I add my agency's branding and export professional PDFs?

Yes. Tripsica supports branded itinerary presentation and PDF exports, helping you create professional, client-ready travel proposals. Available branding options may vary depending on your subscription and account configuration.

Can I rearrange or replace itinerary activities?

Use itinerary editing or AI refinement to request replacements, reordering, or schedule adjustments. Review downstream travel times and reservations.

Can I prepare a client-ready proposal?

Tripsica supports professional itinerary presentation and PDF exports. Confirm the final proposal accurately reflects the agreed scope, pricing, and inclusions.

Can I share a trip with a client?

Available sharing and export methods depend on your account and product configuration. Use the sharing or export options shown in your workspace.

Can clients edit the itinerary themselves?

Client interaction and editing permissions depend on the features enabled for your account. Confirm access settings before sending a link.

Can I export an itinerary to PDF?

Yes. Tripsica supports PDF exports. Review the exported document for formatting, current pricing, and any unconfirmed bookings.

Can I customize the proposal for my brand?

Tripsica supports branded itinerary presentation. The available branding controls vary by subscription and account configuration.

Can I reuse a successful trip as a starting point?

Existing itineraries may be useful reference material, including through the Knowledge Base where supported. Check your account for available duplication or reuse tools.

Can I include images in my proposal?

Itinerary presentation may include destination or activity imagery depending on the available features. Check image suitability and usage rights before external distribution.

Knowledge Base & Agency Expertise

8 FAQs
What is the Tripsica Knowledge Base?

The Tripsica Knowledge Base helps you bring your agency's travel expertise into AI-powered itinerary creation. It is designed to incorporate destination guides, preferred hotels, supplier information, sample itineraries, and other business-specific knowledge to generate trips that reflect how your agency operates.

Can Tripsica use my preferred hotels, suppliers, and existing itineraries?

Tripsica's Knowledge Base is designed to help AI recommendations reflect your preferred hotels, trusted suppliers, destination expertise, and previous itineraries. Supported information formats and the extent of automated reuse depend on the features available in your account.

What kinds of information should I put in my Knowledge Base?

Useful examples include destination guides, preferred hotels, supplier notes, sample itineraries, experience descriptions, transfer guidance, and agency-specific planning standards.

Will Knowledge Base content always override AI suggestions?

Do not assume every uploaded preference will be applied automatically. Review the output and specify non-negotiable supplier or policy requirements explicitly.

Can I store supplier rates and contracts in the Knowledge Base?

Only upload materials you are authorized to share and that your plan supports. Treat commercial rates as time-sensitive and verify them with suppliers before quoting.

How do I keep destination knowledge current?

Review and update information when suppliers, prices, schedules, or local conditions change. Retire obsolete content to reduce the chance of outdated recommendations.

Can different team members use the same agency knowledge?

Shared knowledge access depends on workspace and permission features available to your organization. Confirm your account configuration with support.

What file formats can I upload?

Supported upload formats and limits depend on the Knowledge Base features available in your account. Consult the upload interface or support for the current list.

Quotations, Pricing & Booking

10 FAQs
Can Tripsica help prepare quotations and book travel services?

Tripsica provides itinerary and quotation-related capabilities to support travel proposal preparation. Booking options depend on available supplier integrations and may include external booking links or connected providers. Live pricing, availability, and booking confirmation should be verified with the relevant supplier.

Does Tripsica support multi-currency quotations?

Tripsica offers quotation-related capabilities for travel businesses. Confirm the supported currencies and any conversion rules in your account before issuing a client quote.

Can I add my agency markup or service fees?

Quotation and margin-related capabilities depend on the enabled feature set. Confirm how fees, taxes, and margins are calculated before sending a proposal.

Are prices shown in Tripsica live and bookable?

Do not assume displayed prices are live or guaranteed. Check current rates, availability, taxes, and conditions with the relevant supplier before payment or confirmation.

Can I book flights and hotels directly in Tripsica?

Booking options depend on available integrations and may involve external booking links or connected providers. Check the workflow shown for each service.

Can I book activities, transfers, or other travel services?

Availability of booking or referral options depends on supplier integrations. Confirm whether a service is directly bookable or must be reserved separately.

How can I tell whether a service is actually booked?

Treat a proposal item as unbooked until the supplier or booking provider issues a valid confirmation. Keep confirmation references and cancellation terms in your operational records.

Can I compare multiple hotel or flight options?

Option discovery and comparison depend on available product and supplier integrations. Independently verify fare rules, inclusions, and availability before recommending an option.

What happens when a supplier changes its price?

Reconfirm the current price, update the quotation, and notify the client of any change before obtaining approval or collecting payment.

Does Tripsica process client payments or refunds?

Payment, refund, and cancellation handling depends on the applicable booking provider and enabled services. Refer to the relevant provider terms and your agency agreement.

Teams, Integrations & Business Workflows

6 FAQs
Can multiple people in my agency use Tripsica?

Team access and seat limits depend on the subscription and workspace configuration. Consult your plan or contact support.

Does Tripsica integrate with our CRM or other tools?

Integration options may include APIs or other supported interfaces, subject to your plan and technical scope. Confirm the specific integration with the Tripsica team.

Does Tripsica offer API or white-label options?

Tripsica has explored API and white-label capabilities for travel businesses. Contact the team to confirm current availability, requirements, and commercial terms.

Can Tripsica replace my CRM or booking back office?

Tripsica focuses on travel planning, itineraries, and proposals. Do not assume it replaces CRM, accounting, supplier contracting, or booking operations without confirming supported workflows.

Can we use Tripsica for DMC and tour-operator workflows?

Tripsica is designed for DMCs and tour operators as well as agencies. Validate specialized workflows such as group operations, supplier allocation, and approval processes against current features.

Can I use Tripsica for MICE or corporate group itineraries?

You can use travel planning capabilities to draft complex programs, but verify event-specific needs such as venue contracts, delegate lists, room blocks, and transport manifests separately.

Security, Privacy & Support

10 FAQs
Is my agency's and customers' information secure?

Tripsica is committed to protecting your business and customer information. We use security and data-handling practices intended to safeguard information, with applicable protections and privacy rights described in our Privacy Policy. You can review how your data is collected, used, and managed in our published privacy documentation.

Who owns the itineraries and content I upload?

Ownership and usage rights are governed by the applicable Terms and service agreements. Review those documents before uploading confidential or licensed materials.

Can I upload personal information about travelers?

Only provide personal information necessary for the service and that you are authorized to process. Follow your privacy obligations and review Tripsica’s published Privacy Policy.

Does Tripsica guarantee GDPR or SOC 2 certification?

Do not infer a certification from a privacy policy or security statement. Request current compliance documentation directly from Tripsica for procurement or audit purposes.

What should I do if I suspect unauthorized account access?

Secure your credentials and contact Tripsica support promptly. Follow any incident-response instructions provided for your account.

What should I do if the AI output is misleading or inappropriate?

Do not send unverified content to clients. Correct or remove the issue and report it to support with enough context to investigate.

How do I contact support?

Use the support channel listed on Tripsica’s website or in your account. Include the affected trip, a description of the problem, and screenshots where appropriate; avoid sending unnecessary personal data.

How do I report a bug or export problem?

Describe the steps to reproduce it, the expected result, and what happened. Include device/browser details and the trip reference where available.

How can I request a new feature?

Send a concise description of your use case, current workaround, and expected business benefit through the available support or feedback channel.

How do I cancel or change my subscription?

Check the billing settings and applicable subscription terms for your account. Contact support if self-service changes are unavailable.